Learn from the winners of the Sanlam Business Partners Entrepreneur of the Year Awards Lewis Thomas and Kim Whitaker…
Lewis Thomas, owner and founder of Partners Hair Design: “Entrepreneurs need to stay focused, constantly. Businesses, especially in the retail and service industry, need to stay ahead of local trends, and concentrate on the personal aspects of the customer experience, which includes being friendly and polite and listening carefully to customers’ needs.”
Kim Whitaker, co-founder and co-owner of Once in Cape Town: “I learnt that it is okay to let go and delegate. As a self-starter entrepreneur, I have often had a desire to control every aspect of the business, from marketing, growth, operations and strategy. Entrepreneurs need to utilise the expertise and hard work of well trained and skilled partners and employees to grow the business.
“Entrepreneurs should focus on what they enjoy the most, and trust others to do what they are employed to do. This will enable them to grow their businesses.”